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Do you have customer service?

Feel free to contact me 24/7 for service needs.  I have listed the Nextiva Customer Service information below.  If you are not a Nextiva Customer please contact me at 501-218-8956 so I can open appropriate tickets for your particular services.

If I do not answer the phone, please leave a detailed message on my voice portal and your voicemail will be routed to my cell phone immediately.

Can you help me with my Internet speeds and telephone service if I am with AT&T or Comcast?

Yes, we specialize in rate negotiations with contract renewals and switching customers to new service providers.  We will make sure you have the best fit for you business needs.

 

How Do I Contact Nextiva’s Customer Service?

How Do I get a Letter of Authorization Form (LOA)?

Copy the below URL

https://www.nextiva.com/support/articles/how-can-i-get-a-loa-porting-form.html

What is the process in switching over to Nextiva Services?

Day 1

Quote Approval (Accept Quote / Billing Credit Card Information)

1. Review the quote provided to make sure all Seats/Devices and features are correct.
2. Accept Quote by clicking off on acceptance box.

Docusign

1. A docusign document will be sent back to you via email for you to approve.
2. Authorize the Agreement via Docusign.

 

Day 2-7 (Phone System and Service Configuration Meeting)

 

Phone Equipment Delivery 

1. Phones will be shipped to your office from Nextiva.
2. Contact Shane Hall with CCI to Install Phones.

Consultation & Network Check

1. Schedule the consultation meeting with Nextiva & CCI.
2. Schedule Network Check to make sure Ping times are acceptable on your existing network.
3. Review the Setup Process brochure for Nextiva Office or Nextiva Call Center.
4. Think about the features and functionality your company and users needs.
5. Be prepared to answer questions about how you’d like your phone system to be set up.  (90 min meeting)

 

Day 7-14 (Implementation)

 

Implementation Checklist

1. You will need to be on location where the phones will be in use.
2. All phones/devices must be connected to power and Internet prior to the call time.
3. Please have an available computer connected to the phone’s network.
4. Please be prepared to test call flow to ensure calls are routing properly.
5. If you are using phones from a previous provider, please have all phones unlocked or the passwords for the other provider (if applicable).
6. You will also need to be prepared to begin forwarding your calls to the temporary number(s) provided to you.

 

 

Porting  (Here is the Link to start the Porting Process from the losing carrier) 

 

https://www.nextiva.com/support/articles/how-can-i-get-a-loa-porting-form.html

How Can I Get a LOA Porting Form? | Nextiva Support www.nextiva.com Porting is the process of taking your phone number away from your current carrier and moving it to another carrier, such as Nextiva. Nextiva will be working

Day 14-30 (Porting can take 10-15 days from various carriers)

Training Checklist (To ensure a successful training, please review the tips below)

1. Training should be scheduled with a Trainer one or two days prior to the FOC Port Date.
2. For Phone training, it is advised to have one of your new devices present at the time of training.
3. For Admin/Feature training, you will need access to a computer and the appropriate user ID and password to access the portal/application.
4. Please be prepared to take notes and ask questions about your daily phone use and/or call flow programming.